Effective Date: July 1, 2025
Business: Baja Detailz
Website: https://www.bajadetailz.com
Baja Detailz respects your privacy and is committed to protecting the personal information you provide when using our website, requesting services, booking appointments, or communicating with our business.
This Privacy Policy explains what information we collect, how we use it, and how it may be shared with service providers who help us operate our business.
When you request or book our mobile detailing services, we may collect:
Full name
Home or service address
Phone number
Email address
Vehicle and service information
Appointment dates and times
Deposit and payment transaction information
Communications between you and Baja Detailz
We collect information directly from customers through appointment requests, booking processes, communications, and our customer management system.
Baja Detailz uses Urable as its customer relationship management (CRM) platform to manage customer information and business operations.
Information entered into our CRM may include customer contact information, service addresses, appointment details, vehicle information, invoices, and payment records.
Urable and other service providers may process information as necessary to provide their services. Their own privacy policies and applicable agreements also apply.
We use customer information to:
Schedule and manage detailing appointments.
Confirm appointments and communicate with customers.
Provide requested detailing services.
Send estimates, invoices, and payment confirmations.
Collect and process appointment deposits.
Process eligible refunds.
Respond to questions and customer service requests.
Maintain business and transaction records.
Improve our customer experience.
Baja Detailz requires a 25% deposit to secure appointments.
Payments may be processed through third-party payment processing providers integrated with or used alongside our CRM.
We may retain transaction records, payment amounts, payment status, and refund information for business and accounting purposes.
We do not intend to collect or store complete credit card numbers or banking credentials in our own customer records.
We do not sell customers' personal information.
We may share necessary information with trusted third-party service providers that help us operate our business, including:
Urable, our customer management and scheduling platform.
Payment processors that handle deposits, payments, and refunds.
Communication platforms used to respond to customer inquiries.
Website hosting and technical service providers.
Government authorities when required by law.
These providers receive information only as reasonably necessary for their services or as otherwise permitted by law.
When you contact Baja Detailz through our website, Google Business Profile, social media, or other communication platforms, information you provide may be processed by those platforms.
If AI-powered messaging is enabled through Google Business Profile, customer messages may also be processed by Google and its applicable services to help generate responses.
Customers should not send sensitive financial information, passwords, or other confidential information through ordinary messaging.
We take reasonable measures to protect customer information against unauthorized access, disclosure, alteration, or misuse.
However, no electronic storage or internet transmission method can be guaranteed to be completely secure.
We retain customer information for as long as reasonably necessary to provide services, manage appointments, maintain financial and business records, resolve disputes, and comply with applicable legal obligations.
You may contact Baja Detailz to request access to, correction of, or deletion of personal information we maintain about you.
Some information may need to be retained for legal, accounting, payment, or legitimate business purposes.
Requests may be subject to identity verification and applicable legal requirements.
Our services and website are intended for adults. We do not knowingly collect personal information directly from children under 13.
Baja Detailz may update this Privacy Policy as our business practices or applicable requirements change.
Updates will be posted on this page with a revised effective date.
For questions about this Privacy Policy or requests concerning your personal information, contact:
Baja Detailz
Website: https://www.bajadetailz.com
Email: Detailz@Bajadetailz.com
Phone: 928-412-2651