Effective Date: July 1, 2025
Business: Baja Detailz
Website: https://www.bajadetailz.com

1. Acceptance of Terms

By requesting, scheduling, or purchasing services from Baja Detailz, you acknowledge that you have read and agree to these Terms of Service, including our Appointment Deposit and Cancellation Policy.

Baja Detailz reserves the right to update these terms as necessary.

2. Services Provided

Baja Detailz provides professional mobile automotive detailing services, including:

• Basic and premium vehicle washes.

• Interior and exterior detailing.

• Paint enhancement and paint correction.

• Ceramic coating applications.

• Headlight restoration.

• Additional detailing services as advertised.

Services are provided at customer homes, workplaces, or other mutually agreed locations.

Certain specialized services, including paint correction and ceramic coating, may require arrangements for the vehicle to be serviced at another suitable location.

3. Estimates and Service Pricing

Prices are based on vehicle size, condition, and requested services.

Advertised prices may represent starting prices. Final pricing may vary depending on the vehicle's condition, size, and additional work required.

Any changes to the agreed service price must be communicated to and approved by the customer before additional work is performed.

4. Appointment Deposits

As of May 2023, Baja Detailz requires a 25% deposit on all appointments before an appointment can be reserved on the business calendar.

The deposit:

• Is calculated based on the total estimated service price.

• Is required to secure the appointment.

• Is credited toward the total cost of services rendered.

• Is not an additional charge beyond the agreed service price.

The remaining balance is due according to the payment arrangements made with Baja Detailz.

5. Appointment Deposit and Cancellation Policy

When a customer books an appointment, Baja Detailz reserves time in its schedule exclusively for that customer.

We require deposits to protect our schedule against unexpected cancellations, last-minute changes, and missed appointments.

Cancellation and Rescheduling — 24-Hour Notice

Customers must provide at least 24 hours' notice before their scheduled appointment to cancel or reschedule without forfeiting their deposit.

When a customer cancels or requests a reschedule at least 24 hours before the scheduled appointment:

• The full appointment deposit will be refunded.

• Refunds will be processed within two business days of the cancellation or refund request.

• A new appointment will require a new 25% deposit to reserve the new date.

Same-Day and Last-Minute Cancellations

Same-day cancellations are not accepted or refunded.

Cancellations or rescheduling requests made with less than 24 hours' notice will result in forfeiture of the appointment deposit.

No-Show Policy

All confirmed vehicles must be present and accessible when Baja Detailz arrives at the scheduled appointment location.

Baja Detailz will wait no longer than 15 minutes after arrival.

If the customer or vehicle is unavailable after the 15-minute waiting period, Baja Detailz reserves the right to cancel the appointment, resulting in forfeiture of the deposit.

Weather-Related Cancellations

Weather conditions can sometimes prevent us from safely or properly completing a detailing service.

If weather conditions are unsuitable, Baja Detailz will contact the customer to arrange a new appointment.

Weather-related rescheduling initiated by Baja Detailz will not require an additional deposit.

6. Refund Processing

When a customer qualifies for a refund under this policy, Baja Detailz will initiate the refund within two business days of the cancellation or refund request.

The time required for the refunded money to appear in the customer's account may vary depending on the payment provider or financial institution.

7. Customer Responsibilities

Customers agree to:

• Provide accurate contact and service-location information.

• Ensure the vehicle is present and accessible at the scheduled appointment.

• Provide reasonable access to the vehicle and agreed service location.

• Communicate any relevant vehicle conditions or service requirements before the appointment.

• Secure personal belongings and valuables before detailing begins.

8. Vehicle Condition and Additional Services

Some vehicles may require additional work due to excessive dirt, pet hair, stains, contamination, or other conditions.

If additional services or charges are necessary beyond the original agreement, Baja Detailz will communicate those changes and obtain customer approval before proceeding.

9. Customer Communication

Baja Detailz may communicate with customers by telephone, text message, email, website contact forms, and supported business messaging platforms.

These communications may include appointment confirmations, reminders, estimates, service updates, payment information, and responses to customer questions.

10. Limitation of Liability

Baja Detailz will exercise reasonable care while performing detailing services.

Customers should disclose known vehicle damage, fragile components, aftermarket modifications, or other conditions that may affect the requested services.

Nothing in these terms is intended to exclude liability that cannot legally be excluded under applicable law.

11. Changes to Services or Appointments

Baja Detailz reserves the right to modify or reschedule an appointment when necessary due to weather, equipment issues, scheduling conflicts, or circumstances beyond reasonable control.

Customers will be notified of changes as soon as reasonably possible.

12. Governing Law

These Terms of Service are governed by the laws of the State of Arizona, without regard to conflict-of-law principles.

13. Contact Information

For questions about these Terms of Service, appointment deposits, cancellations, or refunds, contact:

Baja Detailz
Website: https://www.bajadetailz.com
Email: Detailz@Bajadetailz.com
Phone: 928-412-2651